Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping at Angus Group (angus-group.shop). We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in the original packaging
Include proof of purchase or order confirmation

Certain types of items may not be eligible for return, including clearance items, personalized products, or items marked as final sale.

2. Return Process

To initiate a return, please contact our support team at support@angus-group.shop with your order number and the reason for the return.

Once your return request is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

3. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days. Please note that processing times may vary depending on your payment provider.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

6. Exchanges

If you need to exchange an item for a different size or product, please contact us at support@angus-group.shop and we will assist you with the exchange process.